Shipping Policy

At WNGÖS, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy to understand our processes, timelines, and costs.

1. Shipping Destinations

Domestic Shipping:
We ship to all regions within the United States.
International Shipping:
We offer international shipping to most countries worldwide. Please note that shipping rates and delivery times vary depending on the destination.

2. Shipping Rates

Domestic Shipping:
Shipping costs within the US are calculated at checkout based on the weight, dimensions, and destination of the package.
International Shipping:
Shipping costs for international orders will also be calculated at checkout. Additional customs fees, taxes, or import duties may apply and are the responsibility of the customer.

3. Processing Time

Order Processing:
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

4. Estimated Delivery Times

Domestic Delivery:
Delivery within the US typically takes 7-10 business days from the shipment date.
International Delivery:
International delivery times vary by destination and can range from 12-15 business days. Please note that delays can occur due to customs processing or other unforeseen circumstances.

5. Shipping Carriers

We partner with reputable shipping carriers such as USPS and Fedex to ensure your order arrives safely and on time. The choice of carrier depends on the shipping method selected and the destination of the package.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order's progress online via the carrier's website.

7. Customs, Duties, and Taxes

International Orders:
International shipments may be subject to customs, duties, and taxes, which are levied once the package reaches the destination country. These fees are the responsibility of the customer and vary by country. WNGÖS is not responsible for any customs or duties charges.

8. Lost, Damaged, or Stolen Packages

Lost or Stolen Packages:
WNGÖS is not responsible for packages lost or stolen after delivery has been confirmed by the carrier. If your tracking information states that your package was delivered but you have not received it, please contact the carrier directly.
Damaged Packages:
If your package arrives damaged, please contact us immediately at [Your Email Address] with photos of the damage. We will work with the carrier to resolve the issue and, if necessary, send a replacement.

9. Incorrect Shipping Information

Please ensure that your shipping address is correct at the time of purchase. WNGÖS is not responsible for packages delivered to an incorrect address provided by the customer. If you realize you’ve entered the wrong address, please contact us immediately at [Your Email Address] to attempt to correct it before the order ships.

10. Returns Due to Delivery Issues

Unclaimed Packages:
If a package is returned to us due to being unclaimed or because of an incorrect address, you may be responsible for the cost of reshipping the package.
Refused Shipments:
If you refuse a shipment from WNGÖS, you will be responsible for the original shipping charges, any duties, taxes, and customs charges, and the cost of returning the package to us.